Short answers first. If yours is not here, email support@basecampandbank.com.
Shipping and delivery
Do you ship to the United States?
Yes. We ship from our fulfillment partner in China with tracked international delivery. We currently serve the US.
How long does delivery take?
7-15 business days after dispatch. Dispatch happens within 1-2 business days of your order being placed.
How much is shipping?
Shipping is $8 flat, and it is free on orders of $70 or more. The amount is shown before you pay, and it is paid by the customer.
Will I get a tracking number?
Yes. We send it by email as soon as the parcel is scanned by the carrier.
Do you ship to other countries?
Not yet. We are adding destinations as our freight partners confirm rates.
Returns
What is the return window?
30 days from delivery for unused items in original condition.
How do I start a return?
Email support@basecampandbank.com with your order number and what went wrong. We will send you return instructions.
Do you refund shipping?
Shipping is not refundable unless the item was faulty or we shipped the wrong thing. If it was our fault, we cover the return shipping.
Products
Are your hooks and weights lead-free?
Where lead matters, we list the material explicitly on the product page. Some tackle is still lead-based because that is what is on the market; those pages say so plainly so you can check your local regulations before you fish.
Do the headlamps come with batteries?
The AAA headlamp ships with three AAA batteries included. We avoid built-in lithium cells because they restrict air shipping and add cost you would end up paying.
What size is the dry bag?
The roll-top dry bag is 4 liters, which fits a change of clothes, a camera kit, or a wet-weather layer. Larger sizes are on the way.
How many soft plastics are in the bait kit?
The Soft Plastic Bait Kit is a 32-piece assortment in paddle-tail and stick-bait shapes.
What size hooks come in the EWG pack?
The 50-pack is size 2/0 in black nickel, the most common bass size.
How much PE line do I get?
The PE braid is 150 meters of 8-strand line, available from 0.6# to 8.0#.
About us
Who is Basecamp & Bank?
We are a small team that fishes small lakes and camps from the car. We test gear, publish what we find, and sell the pieces that survived.
Do you have a physical store?
No. We ship direct from our fulfillment partner to you.