Contact
The fastest way to reach us is email. We read every message and answer in the order they arrive.
- Response time: within 1 business day.
- Business hours: Monday-Friday, 9am-6pm (US Central Time).
- Store type: online-only. We ship direct from our fulfillment partner in China to you.
Before you write
- Shipping and delivery questions are answered on our Shipping & Returns page.
- Product questions are answered on each product page — the specs, materials, and what is included are listed there.
- Order questions: include your order number, it saves a round trip.
- Returns or damaged items: email us with a photo and we will make it right.
What we need from you
Order number, what you need, and a screenshot if something looks wrong on screen. That is usually enough for us to fix it in one message.